Privacy Policy

Privacy Policy

Infineat Privacy Notice

1. About this Notice

This Privacy Notice provides information on how Infineat collects and processes your personal data when you visit our website or mobile applications. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data. 

2. Who We Are

Infineat is an e-commerce platform.

Any personal data provided or collected by Infineat is controlled by the subsidiary that the website and/or mobile app relates to. 

3. The Data We Collect About You?

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. Infineat also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

You provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same. 

The personal data we collect includes:

  1. Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, biometric data, delivery address and financial data. These types of personal data may include:
  2. contact details (such as your name, postal addresses, phone numbers and email addresses),
  3. demographic information (such as your date of birth, age or age range and gender),
  4. online registration information (such as your password and other authentication information),
  5. payment information
  • Information we automatically collect/generate or obtain from third parties: We automatically collect and store certain types of information regarding your use of the Infineat marketplace including information about your searches, and purchases.

These types of personal data may relate to your device, your use of our websites and apps and/or your personal preferences, interests, or geographic location.

We strive to provide you with choices regarding the Personal Data that you provide to us. Where required by law, if you wish to have your Personal Data used by Infineat to provide you with a personalized experience/targeted advertising & content, you can indicate so through registration. If you decide that you no longer wish to benefit from this personalization, you can opt-out at any time by closing your account or by sending an email to kenya.legal@Infineat.com. You can close your account by contacting us via the contacts on the terms and conditions page. Once your account is closed, all products and services that you access through your account will no longer be available.

4. How We Use Your Personal Data

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

  1. Registering you as a new customer.
  2. Processing and delivering your orders.
  3. Managing your relationship with us.
  4. Enabling you to participate in promotions, competitions and surveys.
  5. Improving our website, applications, products and services.
  6. Recommending/advertising products or services which may be of interest to you.
  7. Enabling you to access certain products and services offered by our partners and vendors.  
  8. Complying with our legal obligations, including verifying your identity where necessary.
  9. Detecting fraud.

5. Legal basis for the processing of Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case the legal basis will be one of the following:

  1. Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you 
  2. Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. 
  3. Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
  4. Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.

6. How We Share Your Personal Data

A. We may need to share your personal data with third parties for the following purposes:

  1. Sale of products and services: In order to deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
  2. Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
  3. Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
  4. Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with applicable law.

B. When we share your personal data with third parties we:

  1. require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy and in accordance with applicable law; and
  2. only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

7. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Controllers & Contact 

If you have any questions or concerns about Infineat’s Privacy Notice or you are looking for more information on how we process your personal data, or wish to exercise your legal rights in respect of your personal data, please use the contacts in the Terms and conditions page.

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